{"id":16726,"date":"2019-03-13T13:58:44","date_gmt":"2019-03-13T03:58:44","guid":{"rendered":"https:\/\/cafefurnituremelbourne.com.au\/?page_id=16726"},"modified":"2022-04-01T13:32:41","modified_gmt":"2022-04-01T03:32:41","slug":"faq","status":"publish","type":"page","link":"https:\/\/cafefurnituremelbourne.com.au\/faq\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"banner has-hover\" id=\"banner-147129423\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\">\n            <div class=\"bg fill bg-fill \"><\/div>\n                        <div class=\"overlay\"><\/div>            \n                    <\/div>\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n   <div id=\"text-box-1351608449\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n\n<h1>FAQs<\/h1>\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-1351608449 {\n  width: 60%;\n}\n#text-box-1351608449 .text-box-content {\n  font-size: 100%;\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-147129423 {\n  padding-top: 30%;\n}\n#banner-147129423 .bg.bg-loaded {\n  background-image: url(https:\/\/cafefurnituremelbourne.com.au\/wp-content\/uploads\/2019\/03\/Screenshot_1-1400x723.jpg);\n}\n#banner-147129423 .overlay {\n  background-color: rgba(0, 0, 0, 0.3);\n}\n#banner-147129423 .bg {\n  background-position: 26% 99%;\n}\n<\/style>\n  <\/div>\n\n\n<div class=\"row\" id=\"row-350713280\">\n\n\n\t<div id=\"col-1292427457\" class=\"col small-12 large-12\">\n\t\t<div class=\"col-inner\">\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\"><h3 class=\"section-title section-title-bold\"><b><\/b><span class=\"section-title-main\">General<\/span><b><\/b><\/h3><\/div>\n\n<div class=\"row\" id=\"row-1130180659\">\n\n\n\t<div id=\"col-1161448763\" class=\"col small-12 large-12\">\n\t\t<div class=\"col-inner\">\n\t\t\t\n\t\t\t\n\n<h3><strong>How do I contact Cafe Furniture Melbourne?<\/strong><\/h3>\n<p>We can be contacted by email at&#xA0;<a href=\"mailto:sales@cafefurnituremelbourne.com.au\"><strong>sales@cafefurnituremelbourne.com.au<\/strong><\/a>&#xA0;or by phone on&#xA0;<a href=\"tel:0402-509-659\"><strong>0402 509 659<\/strong><\/a>&#xA0;Our showroom is open Monday to Friday from 9 am to 5 pm AEDT time and on Saturdays by appointment.<\/p>\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1000275376\" class=\"col small-12 large-12\">\n\t\t<div class=\"col-inner\">\n\t\t\t\n\t\t\t\n\n<h3><strong>Do you sell to the public?<\/strong><\/h3>\n<p>Yes, although predominantly we sell to other businesses.<\/p>\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-618621874\" class=\"col small-12 large-12\">\n\t\t<div class=\"col-inner\">\n\t\t\t\n\t\t\t\n\n<h3><strong>Can I pick items up from your Melbourne Showroom?<\/strong><\/h3>\n<p>Yes, although we prefer sending furniture&#xA0;directly to our customers. Please contact us on&#xA0;<a href=\"tel:0402-509-659\"><strong>0402 509 659<\/strong><\/a><strong>&#xA0;<\/strong>to find pick up times available.<\/p>\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\" id=\"row-596087838\">\n\n\n\t<div id=\"col-1242099860\" class=\"col small-12 large-12\">\n\t\t<div class=\"col-inner\">\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\"><h3 class=\"section-title section-title-bold\"><b><\/b><span class=\"section-title-main\">Quality<\/span><b><\/b><\/h3><\/div>\n\n<div class=\"row\" id=\"row-117151702\">\n\n\n\t<div id=\"col-1668378480\" class=\"col small-12 large-12\">\n\t\t<div class=\"col-inner\">\n\t\t\t\n\t\t\t\n\n<h3><strong>Is your furniture commercial grade?<\/strong><\/h3>\n<p>Yes, all of our furniture is commercial grade and much of it is AFRDI approved.<\/p>\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-906549603\" class=\"col small-12 large-12\">\n\t\t<div class=\"col-inner\">\n\t\t\t\n\t\t\t\n\n<h3><strong>What is your warranty policy?<\/strong><\/h3>\n<p>Our products are all sourced based on quality and value for money. All of our products are supported by a manufacturer&#x2019;s warranty, although the length of warranty varies from one manufacturer to another. You can find out more in our&#xA0;<a href=\"https:\/\/cafefurnituremelbourne.com.au\/policies\/\"><strong>&#x2018;Policies&#x2019;<\/strong><\/a>&#xA0;section.<\/p>\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1970861489\" class=\"col small-12 large-12\">\n\t\t<div class=\"col-inner\">\n\t\t\t\n\t\t\t\n\n<h3><strong>What does it mean when a product states &#x2018;AFRDI&#x2019; tested?<\/strong><\/h3>\n<p>Products that have been certified by the AFRDI (Australian Furnishing Research and Development Institute) have passed a number of rigorous tests signifying that they suitable for use with heavy traffic.<\/p>\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\" id=\"row-1757132638\">\n\n\n\t<div id=\"col-2072324271\" class=\"col small-12 large-12\">\n\t\t<div class=\"col-inner\">\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\"><h3 class=\"section-title section-title-bold\"><b><\/b><span class=\"section-title-main\">PRODUCT INFORMATION<\/span><b><\/b><\/h3><\/div>\n\n<div class=\"row\" id=\"row-686545098\">\n\n\n\t<div id=\"col-419137338\" class=\"col small-12 large-12\">\n\t\t<div class=\"col-inner\">\n\t\t\t\n\t\t\t\n\n<h3><strong>Do your products require assembly?<\/strong><\/h3>\n<p>Many of our products are flat packed for easier storage and delivery and do indeed require some assembly. However there are assembly videos included alongside those products on our website, and our customer service team are more than happy to answer any of your questions re assembly.<\/p>\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1837239494\" class=\"col small-12 large-12\">\n\t\t<div class=\"col-inner\">\n\t\t\t\n\t\t\t\n\n<h3><strong>Are table tops supplied with pre-drilled holes?<\/strong><\/h3>\n<p>In order that our table tops can be used with any table base, there are no holes pre-drilled<\/p>\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1076730238\" class=\"col small-12 large-12\">\n\t\t<div class=\"col-inner\">\n\t\t\t\n\t\t\t\n\n<h3><strong>Are all your table bases supplied with screws?<\/strong><\/h3>\n<p>All&#xA0;our bases come with screws, but the customer will be required to purchase screws for any of&#xA0;Flat Technology bases.<\/p>\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1254854841\" class=\"col small-12 large-12\">\n\t\t<div class=\"col-inner\">\n\t\t\t\n\t\t\t\n\n<h3><strong>How do I assemble my tables?<\/strong><\/h3>\n<p>First you need to assemble the table base following the video tutorial that is embedded on the relevant product page on our website. Then, using the&#xA0;<a title=\"Youtube\" href=\"https:\/\/youtu.be\/xo0qoxnwiiQ\">video tutorial here<\/a>, attach your table top to your table base.<\/p>\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-52316191\" class=\"col small-12 large-12\">\n\t\t<div class=\"col-inner\">\n\t\t\t\n\t\t\t\n\n<h3><strong>How do I know what size of bar stool to purchase?<\/strong><\/h3>\n<p>You need to choose your stool size according to the height of your table, bench, or counter, so be sure to measure it before making your purchase. Generally speaking you should purchase a 66cm stool if your table is less than 90-100cm high and if it&#x2019;s more than 100cm, then a 76cm stool is what you need.<\/p>\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\" id=\"row-1311742719\">\n\n\n\t<div id=\"col-1722618267\" class=\"col small-12 large-12\">\n\t\t<div class=\"col-inner\">\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\"><h3 class=\"section-title section-title-bold\"><b><\/b><span class=\"section-title-main\">SHIPPING AND DELIVERY<\/span><b><\/b><\/h3><\/div>\n\n<div class=\"row\" id=\"row-1821722669\">\n\n\n\t<div id=\"col-1498444794\" class=\"col small-12 large-12\">\n\t\t<div class=\"col-inner\">\n\t\t\t\n\t\t\t\n\n<h3><strong>Whereabouts do you ship to?<\/strong><\/h3>\n<p>We ship to anywhere within Australia but&#xA0;<strong>do not<\/strong>&#xA0;ship internationally.<\/p>\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1152091720\" class=\"col small-12 large-12\">\n\t\t<div class=\"col-inner\">\n\t\t\t\n\t\t\t\n\n<h3><strong>How much does shipping cost?<\/strong><\/h3>\n<p>We work with a variety of freight carriers to get the best possible quote for you. Freight costs will be dependent on the size of your order as well as your location. Please enquire within for an accurate quote.<\/p>\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1716899722\" class=\"col small-12 large-12\">\n\t\t<div class=\"col-inner\">\n\t\t\t\n\t\t\t\n\n<h3><strong>How long will I have to wait for my order to be delivered?<\/strong><\/h3>\n<p>Shipping times vary depending on where you are located and we can give you a more exact answer if you contact us. Alternatively, you can pick up your order from our Melbourne showroom yourself.<\/p>\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-21312252\" class=\"col small-12 large-12\">\n\t\t<div class=\"col-inner\">\n\t\t\t\n\t\t\t\n\n<h3><strong>What should I do when the delivery is received?<\/strong><\/h3>\n<p>Carefully inspect your order for signs of damage or missing goods. Any damages MUST be noted on the Bill of Lading or a claim may be rejected.<\/p>\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-973693016\" class=\"col small-12 large-12\">\n\t\t<div class=\"col-inner\">\n\t\t\t\n\t\t\t\n\n<h3><strong>What is your returns policy?<\/strong><\/h3>\n<p>If your item is faulty or damaged in transit then we&#x2019;ll be more than happy to refund the price you paid for the item, less any freight charge incurred by us. If you prefer to choose a replacement then you&#x2019;ll be asked to send the item back to us and you&#x2019;ll be responsible for the freight cost of the replacement item. We are unable to offer refunds for customers that have &#x2018;changed their minds&#x2019;.<\/p>\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\" id=\"row-447126172\">\n\n\n\t<div id=\"col-43199354\" class=\"col small-12 large-12\">\n\t\t<div class=\"col-inner\">\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\"><h3 class=\"section-title section-title-bold\"><b><\/b><span class=\"section-title-main\">PAYMENT<\/span><b><\/b><\/h3><\/div>\n\n<div class=\"row\" id=\"row-1563722745\">\n\n\n\t<div id=\"col-1109027710\" class=\"col small-12 large-12\">\n\t\t<div class=\"col-inner\">\n\t\t\t\n\t\t\t\n\n<h3><strong>Do the prices on your website include GST?<\/strong><\/h3>\n<p>Yes, all product prices on this site are GST inclusive.<\/p>\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-726216560\" class=\"col small-12 large-12\">\n\t\t<div class=\"col-inner\">\n\t\t\t\n\t\t\t\n\n<h3><strong>How can I make payment?<\/strong><\/h3>\n<p>You can pay with PayPal or over the phone with a credit card. We also accept a bank transfer. Please note that payment with American Express incurs a surcharge of 1.65%.<\/p>\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1316718460\" class=\"col small-12 large-12\">\n\t\t<div class=\"col-inner\">\n\t\t\t\n\t\t\t\n\n<h3><strong>What does it mean to be PayPal verified?<\/strong><\/h3>\n<p>Cafe Furniture Melbourne is a PayPal verified seller. This means that we have passed additional PayPal security checks to verify our identity and have successfully completed the PayPal verification process. As a result our online customers can feel safe and confident when shopping with us.<\/p>\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ep_exclude_from_search":false,"footnotes":""},"_links":{"self":[{"href":"https:\/\/cafefurnituremelbourne.com.au\/wp-json\/wp\/v2\/pages\/16726"}],"collection":[{"href":"https:\/\/cafefurnituremelbourne.com.au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cafefurnituremelbourne.com.au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cafefurnituremelbourne.com.au\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cafefurnituremelbourne.com.au\/wp-json\/wp\/v2\/comments?post=16726"}],"version-history":[{"count":0,"href":"https:\/\/cafefurnituremelbourne.com.au\/wp-json\/wp\/v2\/pages\/16726\/revisions"}],"wp:attachment":[{"href":"https:\/\/cafefurnituremelbourne.com.au\/wp-json\/wp\/v2\/media?parent=16726"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}